Warranty Policy
Last Updated: [Insert Date]
1. Overview
This Warranty Policy ("Policy") outlines the terms under which Ention Technology Pvt. Ltd. ("Ention", "we", "us") provides warranty support for its laptops, devices, and related products. This Policy applies to: • Individual (D2C) customers • Enterprise and institutional buyers • OEM / white-label clients (unless separately contracted)
2. Standard Warranty Coverage
Base Warranty All Ention laptops come with: 18 Months Limited Hardware Warranty (from date of delivery/invoice) Coverage includes: • Manufacturing defects • Hardware component failures under normal usage • Assembly-related faults
3. What is Covered
Warranty covers repair or replacement of: • Motherboard • Processor (if applicable) • RAM (factory installed) • Storage (SSD/HDD) • Display panel (manufacturing defects only) • Keyboard & trackpad • Internal circuitry and components
4. What is NOT Covered
Warranty does NOT cover: Physical Damage • Drops, impact, cracks, liquid damage Electrical Damage • Voltage fluctuations, improper power supply Misuse or Negligence • Improper handling or unauthorized usage Unauthorized Modifications • Third-party repair • Opening device without approval Software Issues • Third-party software problems Consumables • Battery wear & tear (beyond defined cycle limit) • Chargers, cables (unless DOA)
5. Dead on Arrival (DOA) Policy
A product is considered DOA if: • It is non-functional at first use • Reported within 48–72 hours of delivery Eligible for replacement (not repair).
6. Repair & Replacement Terms
Ention will: • Repair the product, OR • Replace defective parts Replacement parts may be: • New, OR • Refurbished (quality tested) Full device replacement is only in DOA or critical failure cases.
7. Warranty Claim Process
To initiate a claim: Email: support@ention.in Phone: +91-XXXXXXXXXX Provide: • Order ID / Invoice • Issue description • Photos/videos (if required) Process Flow: 1. Issue reported 2. Remote diagnosis 3. Pickup / service arrangement 4. Repair or replacement 5. Return to customer
8. Service Types
Depending on location and plan: Carry-In Service Customer ships device to service center. Pickup & Drop Ention arranges logistics. On-Site Support (Enterprise Only) Available under enterprise agreements or AMC.
9. Turnaround Time (TAT)
Typical service timelines: • Diagnosis: 2 business days • Repair: 2–10 business days • Replacement (if approved): 7–12 business days May vary based on parts availability.
10. Extended Warranty & AMC
Customers may opt for: Extended Warranty • Extend coverage beyond 1 year AMC (Annual Maintenance Contract) Includes: • Priority support • Periodic maintenance • Faster service SLAs Separate terms apply.
11. Battery & Accessories Policy
Battery • Covered for 6–12 months or defined charge cycles • Natural degradation is not a defect Charger & Accessories • Covered only for manufacturing defects • Not covered for wear & tear
12. Data Responsibility
• Customers must backup data before service • Ention is not responsible for data loss
13. Warranty Void Conditions
Warranty becomes void if: • Serial number is tampered • Device opened without authorization • Use of incompatible components • Damage due to external factors
14. International Warranty
• Warranty is valid within India only (unless specified) • International service may not be available
15. Limitation of Liability
Ention's liability is limited to: Repair or replacement of defective product. We are not liable for: • Data loss • Business interruption • Indirect damages
16. Enterprise Warranty Terms
For bulk/enterprise clients: • Custom SLA agreements may apply • Dedicated support channels available • On-site service and faster TAT options
17. Interlink
This policy should be read in conjunction with our Terms & Conditions.
18. Contact & Support
Email: support@ention.in Phone: +91-XXXXXXXXXX Website: www.ention.in